31650 Privacy Policy — Protecting Our Users' Information
Your privacy is 31650's priority. This document explains in detail how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Effective Date: 1 January 2026. This policy applies to all users of the 31650 platform.
1. Information We Collect
When you register and use the 31650 platform, we collect several categories of information to ensure our services run smoothly and securely. Here is what we collect:
- Your full name, email address, and phone number as registered.
- Date of birth for age verification purposes (18 years and above).
- Passwords are stored in encrypted form — we do not store passwords in plain text.
- Records of deposit and withdrawal transactions in Malaysian Ringgit (MYR).
- Payment methods used (FPX, Boost, Touch 'n Go) — your full account number is never stored by us.
- Transaction history for compliance and internal audit purposes.
- Your IP address, browser type, and device operating system.
- Login session information including date, time, and approximate location.
- App performance data to detect and resolve technical issues.
- Pages visited, time spent, and actions taken within the platform.
- Betting and game records for account history and customer support purposes.
- Your feedback and communications with the 31650 support team.
2. How We Use Your Information
31650 uses the information we collect solely for legitimate and necessary purposes to deliver a better service to you. We will not use your data beyond the scope stated here without your consent.
Your information is used for the following purposes:
- Account Management: Creating, verifying, and maintaining your user account securely.
- Transaction Processing: Processing MYR deposits and withdrawals accurately and efficiently through local payment methods.
- Platform Security: Detecting and preventing fraud, money laundering, and unauthorised access to your account.
- Customer Support: Enables our team to provide relevant assistance when you reach out to us.
- Service Improvement: Analysing aggregated usage patterns to improve the interface, speed, and overall user experience on the 31650 platform.
- Legal Compliance: Meeting legal requirements, regulations, and directives from authorised authorities in Malaysia.
3. Cookies & Tracking
The 31650 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website or use our app.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how you use the platform, helping us identify technical issues and improve performance.
- Functionality Cookies: Saves your preferences such as interface language and display settings so you do not have to reconfigure them each time you log in.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the 31650 platform.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
Your data is stored on servers protected by industry-standard encryption protocols. 31650 implements appropriate technical and organisational security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. When the information is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
31650 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We only share information in the following limited circumstances:
- Payment Processors: Transaction information that must be shared with local payment processors (FPX, Boost, Touch 'n Go) to complete your MYR transactions.
- Legal Compliance: When required by law, court order, or authorised Malaysian government authorities.
- Technical Service Providers: Technical partners who assist us in operating the platform, subject to strict confidentiality agreements.
5. User Rights & How to Contact Us
Your Rights as a 31650 User
As a 31650 platform user, you have certain rights regarding your personal information. You may contact us to exercise the following rights:
Request a copy of the personal information we hold about you.
Update or correct information that is inaccurate or incomplete.
Request deletion of your personal data, subject to applicable legal requirements.
Changes to This Privacy Policy
31650 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via the platform or your registered email. Continued use of the platform after changes take effect constitutes acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the 31650 support team by email at: [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe. For general questions about the platform, you may also refer to the FAQ us.
Your Data Is Safe With Us
Register your 31650 account with confidence — your privacy is protected, your MYR transactions are secure, and your personal information is never shared without your consent. A transparent platform built for Malaysian users.